Privacy Policy
Effective date: 31 August 2025
Last updated: 31 August 2025
This Privacy Policy explains how C&L DORNER LTD (Company number 15557045), trading as The Granaries, collects, uses, and protects your personal information when you use our website thegranaries.org and related services.
Who we are
The Granaries
Wayford Bridge
Smallburgh
Norfolk
NR12 9LN
Email: info@thegranaries.org
Telephone: +44 7766 655597
Information we collect
- Information you provide directly (name, email, phone number, booking details, special requests).
- Automatically collected data (IP address, browser type, device and usage information via cookies/analytics).
- Payment details processed securely by our booking/payment partners (we do not store full card details).
How we use your information
- To process and confirm bookings and provide our services.
- To communicate with you and respond to enquiries.
- To improve our website and guest experience.
- To comply with legal and regulatory requirements.
Legal basis for processing
Contract (to fulfil your booking), legitimate interests (to improve services and security), legal obligation (record-keeping), and consent (for optional marketing).
Sharing of data
We do not sell your personal data. We may share it with trusted service providers (e.g. booking portal, payment processors, hosting/IT support) strictly for the purposes above and under appropriate safeguards.
Cookies
We use essential cookies for site functionality and to remember consent choices. Third-party embeds (e.g. Google Maps) may set their own cookies when you enable them. See the cookie notice on our home page.
Your rights
Under UK data protection law, you have the right to access, rectify, erase, restrict, or object to processing of your personal data, request data portability, and withdraw consent where applicable. You may also complain to the ICO.
Data retention
We retain personal data only as long as necessary for the purposes set out above and to meet legal, accounting, or reporting requirements (e.g. typical booking records retained up to 6 years for HMRC).
Contact
For privacy enquiries: info@thegranaries.org or +44 7766 655597.